SMS / Messaging Privacy Policy
1. Who we are
Moduvant Systems Ltd (“Moduvant”, “we”, “us”) provides AI-assisted operations and emergency call/SMS intake tools for trade contractors (plumbing, HVAC, electrical and similar).
2. What this policy covers
This policy explains how we collect and use mobile phone numbers and related messaging data when we send or facilitate SMS/MMS for Moduvant Notifications / Dispatch Alerts. It sits alongside our full Privacy Notice.
3. Information we collect
- Mobile telephone numbers you or your organisation provide
- Message content we send or receive (including HELP/STOP and delivery status)
- Opt-in / opt-out records and timestamps
- Business contact details tied to a Moduvant client account (company name, role, email)
- Job / ticket or appointment details shared for transactional alerts
- Technical delivery metadata from our messaging providers (e.g. Twilio)
4. How we use this information
We use messaging data to:
- Deliver transactional and service alerts you or your organisation requested (e.g. emergency job intake summaries, dispatch/appointment notices, account or onboarding messages)
- Respond to HELP requests and honour STOP / opt-out
- Operate, secure, and troubleshoot the messaging service
- Meet legal, regulatory, and carrier requirements
5. Mobile information and third parties (CTIA)
We do not sell mobile phone numbers. Mobile information will not be shared with third parties or affiliates for their own marketing or promotional purposes.
We use service providers (such as Twilio) solely to transmit and deliver messages and to support compliance and delivery analytics. Those providers process data under contracts limited to providing those services.
6. Consent and message types
Messages are sent only where we have an appropriate consent or other lawful basis. Marketing/promotional SMS, if ever offered, requires separate express written consent and is not part of our default Dispatch Alerts programme.
7. Opt-out
You can cancel SMS at any time by replying STOP. After you send STOP, we will send a confirmation and stop further programme messages to that number (except as needed to confirm the opt-out or as required by law). Reply HELP for help, or email customer.support@moduvantsystems.com.
8. Retention
We retain messaging logs and consent records for as long as needed to provide the service, resolve disputes, and meet carrier/legal retention expectations, then delete or anonymise them where practicable.
9. Your rights
Depending on your location (including UK GDPR), you may have rights to access, correct, delete, or restrict processing of personal data, and to lodge a complaint with a supervisory authority. Contact us at the email above to exercise these rights.
10. Changes
We may update this policy. The effective date above will change when a revised version is published at this URL.
See also: full Privacy Notice · SMS Terms